NEW CLIENT ORIENTATION - When a Simplicity+ system is purchased by a Practice – this process begins. We determine “what is needed” to install the system properly and train staff and this can include writing “custom computer programs” to convert 100% existing information from the existing system to the new Simplicity+ setting or to meet special or unique reporting needs of the Practice.

STAFF TRAINING - All initial staff training is included in the cost of Simplicity+ and is unlimited. Training is done on-site, on a scheduled basis, and we prefer to work in 1 ½ -2 hour increments with “some” real world interference so the new system is not learned in a sterile vacuum-like setting.

The HELP DESK - After the system is installed and staff trained, our support staff is available on an as-needed basis. Telephone calls are always welcomed and encouraged, and computer-to-computer sessions take place as necessary to either repair the inevitable “bug”, or to “shadow” a user to see first-hand how the system is being used. Lastly, we make “house calls” whenever they are deemed necessary.

Our full time LOCAL PROGRAMMING staff - is on hand to create solutions to new needs, build “custom solutions” that may be unique to a given Practice and handle information conversions when Simplicity+ replaces an existing system.

COMPUTER HARDWARE
In this arena, we are as “different as different can be” and this too – is BY DESIGN! We are indeed “old fashioned” and we do make HOUSE CALLS – nearly every day! We want to make our association with our clients as complete as possible and therefore, we strongly support the “one stop shopping” concept that simply says – “if it was purchased from us – we are responsible for it” – on a 24/7 basis. We do not believe in “finger pointing” as this can put a Practice in an awkward and sometimes “no win” position. Thus, we evaluate current computer hardware a new client has on hand (and we use “all that we can”) and then we offer additional equipment if such is warranted – be it computer systems, printers, page scanner, etc. – whatever may be needed. Then, we purchase and install what is needed and stand behind the purchases for the entire 1st year of use (and then, we offer annual TOTAL SUPPORT MAINTENACE agreements thereafter). NOTE: we will pickup support on existing computer equipment if there is such a need.

NON-APPLICATION SOFTWARE
On the software “support” side – meaning software not related to Simplicity+ - we can and will take total responsibility for creating INTERNET “connectivity” – by working with the various communication Companies - and we also help our clients to setup and maintain e-mail accounts, and eliminate or minimize staff related INTERNET abuse, etc. In addition, we can and will purchase and install basic “office automation software” such as MICROSOFT WORD, or QUICKEN/QUICK BOOKS, etc.